TERMS & CONDITIONS
These Terms and Conditions govern your use of the EDJ VNTGE website and the purchase of products from EDJ VNTGE LTD. By accessing our website and placing an order, you agree to be legally bound by these Terms.
About Our Products
EDJ VNTGE LTD sells Grade A second-hand vintage clothing. All garments are pre-owned and are not sold as new. Grade A vintage is defined as garments that are in good wearable condition but are expected to show signs of age and prior use. Such characteristics may include minor fading, light fabric wear, gentle distressing, softened materials, small imperfections, or other age-related features consistent with vintage clothing.
All garments are professionally laundered and pass through a strict quality assurance process prior to dispatch. This process includes authentication (where applicable), condition checks, measurement verification, and final inspection before packing.
In compliance with the Consumer Rights Act 2015, we ensure that goods supplied are of satisfactory quality, fit for purpose, and as described. However, satisfactory quality for second-hand vintage clothing includes reasonable signs of wear consistent with age and prior use. Minor fading, fabric wear, distressing, and age-related characteristics do not constitute faults, defects, or grounds for a claim that a product is “unacceptable” or “not as described.”
By purchasing from EDJ VNTGE, you acknowledge and accept that normal vintage wear and variation is inherent to the product category and does not constitute a material defect.
Mystery Box Purchases
We sell mystery boxes where garments are individually hand-picked and curated by EDJ VNTGE at random for each customer. Boxes are not pre-packed and are assembled at the time of purchase.
When purchasing a mystery box, you understand and accept that item selection is random within the chosen size category. Specific brands, colours, styles, or resale expectations are not guaranteed. While we aim to meet general style preferences where possible, personal taste, brand preference, or subjective dissatisfaction does not constitute a fault or misrepresentation.
Sizing
As all clothing is second-hand vintage, original size tags may be missing, garments may have shrunk or stretched over time, and vintage sizing standards often differ from modern sizing. To provide accuracy, our team measures each top individually and assigns a “fits as” size based on its current measurements. Leg-wear is generally sized according to the original tagged waist measurement, typically found on the back tab or inner label.
Differences in fit due to era-specific cuts or natural changes over time do not constitute incorrect sizing. We recommend customers size up for a more comfortable fit where unsure.
Bespoke Processing and Dispatch Times
All mystery boxes are hand-picked and curated individually to order. As products are not pre-packed and require sourcing and assembly, dispatch times are longer than standard mass retail operations.
UK orders are typically dispatched within 5–10 working days. Larger orders, including multi-piece boxes or multiple box purchases, may require up to 15 working days to prepare due to the additional curation involved. International orders typically take 3–5 weeks. These timeframes are estimates and may vary depending on order volume, seasonal demand, operational capacity, courier processing, customs clearance, or other factors outside our reasonable control.
By placing an order, you acknowledge and accept these processing and shipping timeframes. Dispatch within these stated periods does not constitute delay, non-delivery, or grounds for cancellation, refund, or payment dispute.
Tracking information will be provided where applicable. A courier status such as “Expecting Parcel” indicates the order has been prepared and is awaiting courier collection or processing. Temporary delays between label generation and courier scanning are normal and do not indicate loss or non-fulfilment.
International orders may be subject to import duties, customs fees, local taxes, or handling charges imposed by the destination country. These charges are the sole responsibility of the buyer and are outside our control.
Returns and Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract within 14 days without giving a reason. The cancellation period expires 14 days after the day on which you, or a person nominated by you, receives the goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement, such as by email. Cancellation is only valid once authorised by us in writing. To meet the cancellation deadline, it is sufficient to send your communication before the 14-day period expires.
If you cancel within the statutory period, you must return the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation. The cost of returning non-faulty goods is the responsibility of the customer.
We will reimburse payments without undue delay and no later than 14 days after we receive the returned goods, or earlier upon receipt of evidence that the goods have been returned. Reimbursement will be made using the same payment method used for the original transaction unless otherwise agreed.
The right to cancel does not apply where goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, and we reserve the right to deduct an amount for diminished value where applicable.
Faulty Goods
A customer has the right to return an item if it is received faulty or damaged beyond what would reasonably be expected from Grade A vintage condition. Minor wear, fading, or age-related characteristics do not qualify as faults.
If a garment is proven to be materially defective beyond acceptable vintage wear, we may offer a replacement or refund in accordance with statutory rights.
Payment Disputes
By completing a purchase, you agree to contact EDJ VNTGE directly to resolve any issue before initiating a chargeback or payment dispute. Claims relating to normal vintage wear, mystery box selection, sizing differences inherent to vintage garments, or dispatch within stated timeframes do not constitute valid grounds for a payment reversal.
We reserve the right to provide order confirmations, product descriptions, policy acknowledgements, tracking records, delivery confirmation, and customer communications as evidence in response to any dispute.
Contact Information
EDJ VNTGE LTD
Unit 3 Stanley Court
Shearway Business Park
Shearway Road
Folkestone
Kent
CT19 4FJ
United Kingdom