REFUND POLICY

 

EDJ VNTGE sells second-hand, pre-owned vintage clothing through curated mystery boxes. All items are previously worn and are sold as vintage garments, meaning they are not new and are expected to show natural and reasonable signs of wear consistent with age and prior use. Such characteristics may include fading, minor marks, light fabric wear, slight stitching imperfections, or general signs of previous ownership. These features are inherent to vintage clothing and are accurately reflected in our product descriptions. By placing an order, customers acknowledge that normal vintage wear and variation is part of the product category. Where characteristics are consistent with the item’s description, they do not constitute a fault or defect. This does not affect your statutory rights where an item is faulty or not as described.

Due to the nature of our business model, which includes the sale of mystery boxes where items are randomly selected, personal preference, style, brand expectation, resale value, or dissatisfaction with the assortment received does not constitute a fault or valid basis for a dispute. When purchasing a mystery box, customers understand and agree that item selection is random and that aesthetic preference alone does not qualify as a fault. If you wish to cancel your order, you may do so within 14 days of receiving the goods in accordance with the Consumer Contracts Regulations 2013. Return postage costs are the responsibility of the customer. Items must be returned unworn and in the condition received.

To raise a fault claim, customers must contact us with their order number, a description of the issue, and supporting photographs before returning any item. We will assess the claim and respond within a reasonable time. Claims relating solely to standard vintage wear, age-related characteristics consistent with the product description, or subjective dissatisfaction do not qualify as valid grounds for a fault claim. Where a fault is confirmed, our first remedy will be a replacement of equivalent value and condition. A refund will only be offered where a suitable replacement cannot be provided. If an incorrect size is dispatched compared to what was ordered, we will arrange a replacement; a refund will not be issued where a replacement is available. Where a return is approved, the customer is responsible for the cost of return postage using a tracked service. Items must be returned in the condition received. Your statutory rights under the Consumer Rights Act 2015 are not affected: within 30 days of delivery you may reject a faulty item for a full refund; between 30 days and 6 months you are entitled to a repair or replacement in the first instance; after 6 months the burden of proof shifts to the customer to demonstrate the fault was present at delivery.